In case of an emergency, all one has to do is to dial the toll free / helpline number, give the basic vehicle details & inform the location / nature of the problem. MyTVS will then immediately organize one of its authorized service providers to reach the spot for attending to the problem & make the car roadworthy. Services include apart from 24x7 roadside assistance, towing, cab arrangement, arrangement of emergency fuel etc. In case of accidents, Oriental has authorized all MyTVS workshops for providing cashless claim settlement for their policy holders.

According to Mr. M. Ramadoss, Chairman and Managing Director, The Oriental Insurance, "Being customer friendly at our organization, we decided to reach out to our customers, especially during his times of distress by this path breaking value-added-service Our Oriental – MyTVS Emergency Roadside Assistance. This is a unique service for the very first time in the annals of the history of Indian General Insurance. This scheme is in response to customer needs during emergency situations when their cars breakdown or gets involved in an accident. With Our Oriental – MyTVS Emergency Roadside Assistance, help is just a phone call away."

Speaking on the occasion, Mr. R Dinesh, Executive Directror, TVS & Sons said " TVS has always been associated with quality and trust and believes in setting benchmarks in customer satisfaction ahead of its times. With this association we aspire to reach out to the diversified clientele of The Oriental Insurance throughout India offering them the best of our services. Now, all motor policy holders of The Oriental Insurance have a friend they can turn to if their car gets stranded on the road – Our Oriental for Insurance needs & MyTVS for service needs, making the association Our Oriental – MyTVS come true".