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The Oriental Insurance Co. & MyTVS & launches “Our Oriental – MyTVS Emergency Roadside Assistance” in Kochi |
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Kochi –
Thursday, July
3rd 2008: The
Oriental
Insurance co.
Ltd., one of
the leading
Public Sector
Insurance
Companies and
MyTVS, the
Customer Centric
Car Services
Business
division of TVS
& Sons, came
together to
launch a unique
value added
service product
called ‘Our
Oriental – MyTVS
Emergency
Roadside
Assistance”.
Dr.A.K.Saxena,
General Manager,
The Oriental
Insurance Co
Ltd, Mr.Girish
Paliath, Vice
President
(Services),
MyTVS launched
this unique
service. |
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This service was
initially
launched at
Tamilnadu in
May08 and is now
available across
Kerala. This
service to cover
Andhra Pradesh
and Karnataka
customers by
July/Aug 08. The
services are to
be extended to
all other parts
of the country
before September
2008. MyTVS has
been offering
24X7 Emergency
Roadside
Assistance since
2003 and is a
pioneer in this
service with a
wide service
network
including a
dedicated 24x7
call center.
Oriental
Insurance is one
of the leading
public sector
general
insurance
company and has
a strong
customer base of
more than 1.5
lakh cars in
Kerala and about
1.5 million cars
across India for
their
comprehensive
motor package
policies.
This is a
first-of-its-kind
scheme in the
Indian general
insurance
industry,
wherein all
motor policy
package holders
of Oriental
Insurance can
avail the 24x7
Emergency
Roadside
Assistance from
MyTVS at no
extra cost.
This value-added
service from The
Oriental
Insurance is
available only
for private cars
and passenger
carrying cars
which are less
than 10 years
old.
In case of an
emergency, all
one has to do is
to dial the toll
free / helpline
number, give the
basic vehicle
details & inform
the location /
nature of the
problem. MyTVS
will then
organize one of
its authorised
service
providers to
reach the spot
for attending to
the problem &
make the car
roadworthy.
Services include
apart from 24x7
roadside
assitance,
towing, cab
arrangement,
arrangement of
emergency fuel
etc. One of the
important value
benefits of this
association is
in case of
accidents,
Oriental has
authorized all
MyTVS workshops
for providing
cashless claim
settlement for
their policy
holders. This
will provide all
car customers in
Kerala a hassle
free way to get
their cars
repaired with
MyTVS in case of
accidents.
According to
Dr. A.K.Saxena ,
General Manager
, The Oriental
Insurance,
“Being customer
friendly at our
organization, we
decided to reach
out to our
customers,
especially
during his times
of distress by
this path
breaking
value-added-service
Our Oriental –
MyTVS Emergency
Roadside
Assistance. This
is a unique
service for the
very first time
in the annals of
the history of
Indian General
Insurance. This
scheme is in
response to
customer needs
during emergency
situations when
their cars
breakdown or
gets involved in
an accident.
With Our
Oriental – MyTVS
Emergency
Roadside
Assistance, help
is just a phone
call away”. This
is our way of
giving it back
to the customer
the due care he
deserves for
patronizing us.
Speaking on
the occasion,
Mr. Girish
Paliath, Vice
President
(Services) –
MyTVS said,
“With this
association we
aspire to reach
out to the
diversified
clientele of The
Oriental
Insurance
throughout India
offering them
the best of our
services. Now,
all motor policy
holders of The
Oriental
Insurance have a
friend they can
turn to if their
car gets
stranded on the
road – Our
Oriental for
Insurance needs
& MyTVS for
service needs,
making the
association Our
Oriental – MyTVS
come true” |
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Click on image to view
Brochure |
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