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1. What is
Emergency
Roadside
Assistance? |
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Emergency
Roadside
Assistance is
the most
affordable way
to protect you
and family
during a
breakdown. It
provides State
wide service
with multiple
benefits such
as: Towing, Flat
tire assistance,
battery jump
start, fuel
delivery,
lock-out
service, minor
mechanical
adjustments and
additional
services
depending on the
level of
coverage you
purchase. |
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2. Why breakdown
occurs? Will
even modern cars
have breakdowns? |
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- Car
being
constituted
by thousands
of parts
including
rubber parts
,electrical
and
electronic
parts like
bulbs, fuses
etc., even
modern cars
have chances
of break
down
- External
forces like
accidents,
nail/small
stones
puncturing a
tyre, fuel
quality,
road
conditions
disconnecting
wires/fuses
etc., are
causes of
break downs.
- Improper
maintenance/negligence
or less
attention by
customers on
car
maintenance
or very low
usage of car
etc., leads
to car break
downs
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3. Are all of my
Vehicles
Covered? |
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Our Emergency
Roadside
Assistance
covers the
vehicles where
the membership
is purchased
for. |
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4. When does my
Membership
Begin? |
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Your membership
is activated
immediately when
a membership is
purchased. The
membership card
will reach you
in 20-25 days
(but
e-Membership
card purchased
online will be
sent by email). |
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5. What is the
coverage Area of
my Membership? |
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Covers the whole
of India except
8 north eastern
states namely
Assam, Manipur,
Arunachal
Pradesh,
Megalaya,
Mizoram,
Nagaland, Sikkim,
Tripura and
Jammu & Kashmir. |
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6. Whom do I
contact in case
of Emergency and
what are the
timings? |
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You can contact
a live agent
24hours a day /
365 days a year
for service from
Emergency Road
Assistance by
calling our call
centre numbers.
1800 425 2002
(or)
6000 2002
(prefix state
capital STD
code) |
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7. Who delivers
the Emergency
Road Side
Assistance? |
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MyTVS 24x7
Emergency
Services
provides the
Emergency Road
side Assistance
through a
carefully
selected
statewide
network of
Service
providers. |
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8. Are
memberships
Monthly or
Annual? |
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Membership is
Annual. |
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9. How do I
renew my
Membership? |
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Our Sales team will
contact you by
telephone/email
and an
intimation will
be given when
you have
utilized the
service and due
for renewal. |
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10. My car has
never had a
break down ever
since I
purchased it.
So why do I need
it? |
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It is because
you haven't
faced any
breakdown, you
may not be able
to imagine the
anxiety and
trauma of
helplessness and
exploitation
that usually
happens. Imagine
that you are on
an urgent
business trip or
enjoying a much
longed for
vacation with
your family.
What if you were
sure that help
would reach
within say 30 /
60 Minutes of
your making a
simple phone
call to MyTVS?
Wouldn't it be
worth while? |
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11. I have
bought one
membership card.
If I sell the
car, can I get
service for the
new car that I
buy? |
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When you sell
the car, do
inform MyTVS.
When you buy
another car and
inform us, we
can transfer
membership to
the new car for
the balance
period of the
original
membership
period. |
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12. What if I
sell my car
along with the
card? |
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No, membership
is not
transferable.
However, when a
member is
convinced about
MyTVS 24x7
Emergency
Services, it
would be a good
idea to persuade
him to suggest
to the buyer
that he also
takes
membership.
Thereby, you
increase one
more member to
the MyTVS
family. |
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13. If I use
your service for
a vehicle with
warranty from
manufacturer,
how will it
affect my
warranty
conditions? |
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The customer has
to satisfy
himself that it
will not
compromise his
warranty with
the
manufacturer. We
will only
restore mobility
to the vehicle.
In such cases,
we will take a
declaration from
the member that
he wants us to
attend to the
vehicle and he
absolves us from
any liability
relating to
warranty with
the
manufacturer. |
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14. If I don't
avail services,
I lose the
membership
amount? |
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In effect, you
are buying peace
of mind in the
event any
emergency
breakdown or
accident
happens. If you
have not availed
the service even
once MyTVS will
give you a
reasonable
amount of No
Claim Bonus at
the time of
renewal of
membership. |
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15. If I buy 1
membership card,
but have 3 cars,
can I avail
service for all
3? |
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Yes, you may but
non-membership
rates will apply
for the cards
not registered
with MyTVS. |
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16. What are the
Services
available for my
membership? |
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1. Mechanical &
Electrical
service.
2. Taxi
services.
3. Towing
Services. |
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17.Do I pay for
the parts ? and
to whom ? |
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Yes, to our
Authorised
Service
Providers
directly. |
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18. Do I pay for
labour? |
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Yes , for jobs
other than
mentioned in
scheduled free
services. |
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19. Who pays for
the up and down
travel of the
service
provider? |
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For Mechanical /
Electrical ASPs,
MyTVS Pays. For
other services
the Member.*
(*For Platinum
Cards conditions
apply) |
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20. Can I have
multiple cards
to cover as many
numbers of cars
I have? |
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Yes, as many
cards as per the
cars. |
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21. Are Tourist
taxis covered? |
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Yes |
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22. Are the
Services
available in
other
neighboring
states? |
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Yes, covers all
over India* |
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*
Conditions
apply |
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